Thank you for your interest in PuchiBag! If you don't see your question below, please e-mail us at

1. Do you ship anywhere in the world?

2. How long does it take for an order to arrive?

3. What method of delivery do you use?

4. What's your return and exchange policy?

5. Any tips if I plan to travel with my pooch?

6. What size PuchiBag should I buy? What are the dimensions of the various bags?
1. Do you ship anywhere in the world?

We are happy to deliver to almost any location, including APO addresses and international destinations. Please note that additional charges may apply to international deliveries.

2. How long does it take for an order to arrive?

PuchiBag policy is to ship most orders within 7 business days on average for in-stock merchandise. For those few instances when ordering non-stock items, expect delivery within 10 business days. However, please note that orders may take up to 14 business days for delivery. For an additional charge, many items may be shipped via express overnight or 2-day service, if noted in the order.

3. What method of delivery do you use?

For your protection, items shipped directly from PuchiBag, Inc., to most U.S. destinations are shipped via UPS, FedEx and USPS. All shipments require signature upon delivery. For any and all home deliveries a signature will also be required. If someone will not be at your shipping location to sign for your package, we suggest you have your package shipped to your workplace or any location where someone can sign for the package. If you authorize PuchiBag to leave your package without a signature, please note this in the "Message" area at the end of the order. However, please know that PuchiBag will not be held liable if the package is left without a signature and subsequently becomes lost, damaged or stolen.

Orders shipping to P.O. Boxes, Alaska, Hawaii, and APO addresses are sent via USPS Priority Mail with Delivery Confirmation, and may take additional time for delivery.

Most international orders are shipped via UPS or USPS Express or Global Priority and will usually arrive within our standard two-week delivery time, but may occasionally take additional delivery days. Please note customers are responsible for any customs charges, taxes or duties which are assessed by each individual country at the time of delivery. When ordering from outside the U.S., please be sure to include your complete ship-to address, phone number, and email address.

A minimum of $3.50 handling fee will be added to each order.

4. What's your return and exchange policy?

Due to the nature of our products, PuchiBag will only accept returns for an exchange or store credit, and only if the item is unused, in good condition, and returned to PuchiBag within 7 days of receiving the merchandise. For any other reasons, customer must contact PuchiBag directly and it will be handled on a case-by-case basis. There are NO REFUNDS. We will not credit or exchange any item that is used or damaged by the customer. All sales are final.

5. Any tips if I plan to travel with my pooch?

While PuchiBags were not initially created for airplane travel we have taken them all over the world with no problems. Each airline has their own requirements but the three things they care about most are:

1. The dog/cat cannot jump out;
2. The bag is properly ventilated;
3. The bag fits under the seat.

As all our bags meet those three requirements, the airlines never complain. However, with that in mind we created The Train Case especially for plane (and train) travel.

6. What size PuchiBag should I buy? What are the dimensions of the various bags?

While size does is really the weight and the dimensions of the dog that determines the optimum bag size.

The bags can hold more than what we state but we lean on the side of caution. Here are some basic weight guidelines:

Bisou Bisou:
15L x 11H x 8W
Strap: 28 inches

Bowling Balls:
Up to 10 pounds

15L x 11H x 7W Strap: 21.5 inches

Ho-Beau Bags:
Up to 10 pounds

19L x 12H x 5W
Strap: 30 inches

Gabster Bag (PupSak):
Up to 8 pounds
15L x 8H x 7W
Strap: 21 inches

Martini Bags:
8-10 pounds (depends on dimensions of dog)

15L x 9H x 6W
Strap: 21 inches

Maya Bags:
One size only, up to 10 pounds

15.5L x 12H x 5W

Mail Bag Carrier:
Up to 10 pounds

16L x 10H x 5W

PetSak Bucket:
Up to 8 pounds

14L x 9H x 6W
Strap: 25 inches

PetSak Tote:
Up to 10 pounds

15L x 12H x 8W
Strap: 22 inches

PuchiBag 2:
Up to 10 pounds

17L x 10H x 6W
Sling Strap: 30 inches
2 Straps: 21.5 inches

Up to 8 pounds

15L x 8H x 7W
Strap: 21 inches

Train Case:
Up to 13 pounds

15L x 8H x 9W

Totes / Tamis / Classic Totes:
Small can hold up to 10 pounds
Large up to 15 pounds

Small: 15L x 11H x 7W
Large: 16L x 13H x 7W
Short Strap: 21" with rings
Long Strap: 30" with rings

Up to 8 pounds

18L x 13H x 7W
Strap: 26 inches

All PuchiBags come with an elasticized safety cord that we suggest you attach to the dog's harness (not the collar) for safety, a cushioned removable insert that can be thrown in the wash, side mesh panels, one side Dutch window that can be zipped up for camoflauge, firm bottom panel of the bag so the dog won't "sag", an inside zippered pocket and all the bags have at least one other outer pocket but depending on the style they may have two. Click on the bag you are interested in to see the features.

(You can always contact us by phone or email if you require additional assistance. Thank you and happy trails!)

We thank you for your continued patronage and interest in PuchiBag - Where Canine Comfort and Couture Collide!

**All items are subject to change.



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